Service & Support

Comprehensive warranty coverage, technical resources, and dedicated support for your energy storage systems

Warranty Coverage

Industry-leading protection for your investment

Standard Warranty

10 Years

Included with all products

  • Full parts coverage
  • Remote diagnostics
  • Technical support
  • Software updates

Performance Guarantee

6000+

Charge cycles guaranteed

  • 80% capacity retention
  • Cycle count tracking
  • Free replacement if failed
  • Performance monitoring

Download Center

Technical documentation and resources

Frequently Asked Questions

Find answers to common questions

What is the typical lifespan of a CREOVANT battery system?
Our LiFePO4 battery systems are designed for 15+ years of service life with 6000+ charge cycles at 80% depth of discharge. The actual lifespan depends on usage patterns, ambient temperature, and maintenance. Our 10-year warranty covers any defects or performance issues.
Can I add more battery capacity in the future?
Yes, all CREOVANT systems are designed for modular expansion. You can start with a smaller capacity and add more battery modules as your needs grow. Our systems support parallel connection of up to 16 units, allowing you to scale from 5kWh to over 200kWh.
What maintenance is required?
Our systems are virtually maintenance-free. We recommend an annual visual inspection and keeping the unit clean and well-ventilated. The battery management system (BMS) automatically handles cell balancing and thermal management. Software updates are pushed remotely.
How does the warranty process work?
If you experience any issues, contact our support team with your serial number. We'll perform remote diagnostics first. If hardware replacement is needed, we'll ship a replacement unit within 48 hours. For critical commercial systems, we offer on-site service with 4-hour response time.
Are your products compatible with existing solar installations?
Yes, our hybrid inverters are compatible with most solar panel brands and existing installations. We support both DC-coupled (connecting between panels and inverter) and AC-coupled (connecting to existing inverter output) configurations. Contact us for a compatibility check.
What certifications do your products have?
Our products carry all major international certifications including CE (Europe), UL (North America), IEC (International), UN38.3 (Transportation), and various national grid codes. Full certification documentation is available in our download center.

Get Support

Multiple ways to reach our team

Technical Support

Expert assistance for installation, troubleshooting, and optimization

Contact Support →

Video Tutorials

Step-by-step guides for installation and system operation

Watch Videos →

Community Forum

Connect with other users and share experiences

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Training

Certification programs for installers and technicians

Learn More →

Warranty Claims & RMA

Simple 4-step process for warranty service

1

Submit Request

Fill out the RMA form with your serial number and issue description

2

Diagnostics

Our team performs remote diagnostics to confirm the issue

3

Replacement

We ship a replacement unit with prepaid return label

4

Resolution

Install replacement and return defective unit